Terms & Privacy

Last Updated: [03 March 2025]

Welcome to Card Quest (“we,” “our,” or “us”). By using our website (the “Site”) and purchasing products from us, you agree to the following terms and conditions. Please read them carefully before making any purchases.

1. General Terms

1.1 By accessing and using this Site, you confirm that you are at least 18 years old or have parental/guardian permission to use the Site.

1.2 We reserve the right to modify these Terms and Conditions at any time without prior notice. Your continued use of the Site after any modifications constitutes acceptance of the updated terms.

2. Products and Pricing

2.1 We specialise in selling Pokémon cards and related merchandise. All products are subject to availability.

2.2 Prices are listed in GBP (£) and are subject to change without notice.

2.3 We strive to display product images and descriptions accurately, but we do not guarantee that they are error-free. If a product is found to be incorrectly priced, we reserve the right to cancel the order and issue a refund.

3. Orders and Payments

3.1 Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order at our discretion.

3.2 Payments must be made through Stripe.com, and customers can use any major credit or debit card to complete their purchase.

3.3 If an order cannot be fulfilled, we will notify you and issue a full refund.

4. Shipping and Delivery

4.1 We ship products within the UK and internationally where applicable.

4.2 Estimated delivery times are provided during checkout but may be subject to delays beyond our control.

4.3 The customer is responsible for any customs fees, import duties, or taxes imposed by their country.

5. Returns and Refunds

5.1 We accept returns within [14] days of delivery, provided the item is in its original condition.

5.2 Refunds will be issued to the original payment method after the returned item is inspected.

5.3 We do not accept returns for opened booster packs, unless the product is defective.

5.4 If any products have been tampered with then no refund will be given.

6. Account Registration and Security

6.1 You may be required to create an account to make purchases. You are responsible for maintaining the confidentiality of your account credentials.

6.2 We reserve the right to suspend or terminate accounts that violate our terms or engage in fraudulent activity.

7. Intellectual Property

7.1 All content on this Site, including images, logos, text, and graphics, is owned by or licensed to us and is protected by intellectual property laws.

7.2 You may not reproduce, distribute, or modify any content from this Site without our prior written consent.

8. Limitation of Liability

8.1 We are not responsible for any indirect, incidental, or consequential damages resulting from the use of our Site or products.

8.2 In no event shall our liability exceed the amount paid for the product in dispute.

9. Privacy Policy

9.1 We collect and store personal information as described in our Privacy Policy. By using our Site, you consent to such collection and use.

9.2 We do not sell or share your personal data with third parties except as required by law or necessary to fulfill your order.

10. Governing Law

10.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Kingdom.

10.2 Any disputes shall be resolved in the courts of the United Kingdom.

If you have any questions, please contact us at admin@cardquest.uk